We accept returns of all unworn and unused product for a refund to original form of payment postmarked within 14 business days of order delivery. Items purchased on sale or using a discount are considered final sale and cannot be returned or exchanged. We are unable to issue price adjustments or refunds for shipping at this time.
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
We currently don't offer exchanges, so please place a new order on our site if you need a new size, style, or color. If you place a new order for the same style, please email firstname.lastname@example.org and we will happily refund the shipping costs for your replacement order.
Return shipping is covered by the customer. All returns should be shipped back using an insured, trackable shipping method. The Tempest Shop is not responsible for any returns lost in transit.
ONLINE RETURN INSTRUCTIONS
- Email email@example.com with your return inquiry. Please include your order number and reason for return.
Our team will respond with an RMA number that will need to be visible on the exterior of the return package. Returns that do not have the number written on the outside of the package will be returned to sender. The Tempest does not cover the cost of return shipping.
11201 Ed Brown Rd.